Looking for:
- Troubleshoot crash or freeze in Photoshop |
- Fixed issues in prior versions of Adobe Photoshop
Several update errors are caused by missing or modified files required by Photoshop, due to disk clean-up utilities such as CleanMyMac or MacKeeper.
Keep your clean-up utilities up to date or discontinue its use. If you're facing trouble installing Photoshop or Bridge updates, see Fix errors installing Creative Cloud apps. If you're having trouble installing Camera Raw updates, see Camera Raw plug-in installer.
In the unlikely event of a Photoshop crash or program error, the following sources of information provide vital clues for diagnosing what went wrong:. Try all the steps above before posting on the forum for Photoshop-specific issues.
If you have a how-to question or question about changes in behavior between Photoshop versions, see the following:. Legal Notices Online Privacy Policy. Buy now. User Guide Cancel. Make it. Important Important:. Known issues in Photoshop. Get the latest Camera Raw support. Install application updates. You can fix many problems by simply making sure that your Adobe software is up-to-date. Install operating system updates.
You can fix many problems by simply making sure your operating system is up-to-date. For macOS , see Get software updates for your Mac. Not seeing the available updates? Are your applications showing as trials? I can't activate Photoshop, or applications are in trial mode. Not able to activate Photoshop, or applications are appearing as trials? Install graphics card GPU driver updates. Troubleshoot graphics processor.
Restore preferences. Troubleshoot plug-ins. Troubleshoot fonts. Photoshop is crashing. Photoshop is slow or lags. Unexpected results using a tool. Troubleshoot cursor display or size issues. Crosshair: If you see a crosshair Precise cursor instead of the normal brush tip or other tool shape, try toggling the Caps Lock key off.
Missing tools. Troubleshoot user permissions. Admin user account. For instructions on creating an admin user account, see the following: macOS: Set up users, guests, and groups on your Mac.
Windows: Create a local administrator account After you create the admin user account, log in to the new user and run Photoshop to see if the problem goes away.
Non-admin user account. To access this folder, see Can't see user library files in Mac OS Windows: The User's AppData folder.
Windows: The Program Files folder for bit program installations , or the Program Files x86 folder for bit program installations. Start in safe mode. It runs only required kernel extensions and Apple-installed startup items. Windows: Start your computer in safe mode : On Windows, safe mode starts Windows with a limited set of files and drivers. Troubleshoot update errors. Collect logs and system info. I see that there are many other similar issues on this forum with no answers so I decided to put my own in hoping to receive an answer.
However, once the computer is restarted again, the problem comes back. The printer drivers are up to date and that has been ruled out as a non-issue since the printer is available in other software.
I have tried a fresh install of Windows as well as reinstalling the Photoshop software. Again, on a fresh install it worked the first time, then after a restart it came back.
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